I say that without hesitance, and despite the high praise, we want you to first understand that we are not being compensated in any way for writing this honest review of our experience with Tripmasters. When we start telling people about Tripmasters, which we do often, we nearly always get asked questions such as the following.
The company started long before there was a Tripmasters. Over that time, Tripmasters continued growing wildly as the internet burgeoned in the late 90s, and into the s.
We can say, with absolute honesty, that we have never experienced a critical issue with Tripmasters.
Customer service is fast, friendly, very communicative, and goes above and beyond what is asked of them. The terms of the itineraries, and their price schedule, is also easy to understand and remains consistent throughout the process.
With Tripmasters, you essentially have two different ways to book trips. First, you can select one of their pre-organized, recommended itineraries, or secondly you can build your own from scratch.
To start, find an area where you can select specific locations. These are not anchored to any specific date in most casesbut is, however structured in a suggested manner. You will have the same option at the top of any page, however, to start building a trip that is truly custom — from scratch! If you get creative enough with itineraries and potential travel options, you can save thousands while extending your trip several days, adding long, over-night layovers in interesting locations, and even paying super cheap prices for nice hotels in world-renown cities!
See below for a representation of the example we discussed above. These are all movable in terms of hotel and flight selection. This is why we love Tripmasters, have used them for years to book our trips, and will continue to. The customer service at Tripmasters is where the value really stands out. On some of our previous trips, there are minor changes with your itinerary that happen over months. Flights get moved, times get adjusted, etc.The vast majority of our packages are intended for the independent traveler, with the flexibility to select how many nights you want to spend in each city and the ability to create your own itineraries, selecting your own travel dates, list of cities to visit, flight itineraries, etc.
You may combine the following services in our vacation packages: international flights, hotels, train tickets, car rentals, local transfers, sightseeing tours, regional flights, cruises, hydrofoils and ferries.
Sometimes in some destinations hotels displayed online may not be available. We will not charge your credit card until we obtain your approval for our proposed alternative. Group Bookings: Tripmasters business model is set up for direct consumer purchases only.
We do not cater to groups or businesses to business passengers due to the dynamic nature of our rates. Tripmasters cannot guarantee exact same services for all passengers. We have multiple room types, meals, baggage, seats and a class of services options that may not be available for all in a group or even a smaller multi - booking purchase with just 2 more traveling companions.
The vacation package price does not include ground transportation unless otherwise specified in your itinerary or selected. Unfortunately some airline fares do not allow us to hold a seat at a certain price unless it is ticketed by a certain time limit.
Airlines only give us 24 hours to void a ticket that has been issued. In the unlikely and unfortunate event that we had to issue the ticket to give us more time and we still could not obtain the room you wanted then the airline or us will refund you the full amount within 3 business days depending on whether the credit card merchant was us or the airline. All other changes to a reservation constitute a revision. We strongly recommend that you select flights with a minimum of 2 hours to make your connection time.
Many flights displayed on our site will have much shorter connection times. You are responsible for selecting the right itinerary for you and we can't be responsible for any misconnections due to tight connections that might affect your itinerary.
It is your responsibility to reconfirm your flights directly with the airlines at least 72 hours prior to your departure date outbound and inbound. It is also your responsibility to verify luggage allowance with each airline. Please note your itinerary may include two or more airlines, and the luggage allowed on each flight may differ from one airline company to another.
Our site allows you to select seats as allowed by the airline. Seat numbers are released by airlines reservations system so we can block them on your behalf. Some airlines block their availability of seat numbers for certain flights, and they reserve the right to not offer certain seats.Staggered payment will be automatically activated in the website if: 1.
Package includes international air. Travel departure date is more than 60 days away. Cancellation penalties will be based on the whole amount of the booking not on partial payments processed at the time of cancellation. If the cancellation penalties exceed what we have been paid, then you agree for us to charge your credit card to cover any unpaid cancellation fees. Amazon pay makes shopping on our website even easier by allowing you to speed through checkout using information already stored in your Amazon account to pay on our site.
Simply choose from the payment and delivery information stored in your Amazon account; there's no need to re-enter your payment or address details. If you do not complete your booking online, or if the credit card holder is not traveling, a signed credit card authorization form is required before we can charge your card and process your booking. You will receive an email with instructions on how to submit the required documentation. We also accept. Live Chat Help. Are you an Amazon customer?
Pay now with address and payment details stored in your Amazon account. Amazon Pay helps you to shop quickly, safely, and securely. Subscribe to our mailing list and receive our latest deal! Prices do not include insurance or delivery charges which are optional and customizable by the traveler.
The airfare portion of the itinerary price is based on economy class, midweek departure. Prices do not include fees for carry on or checked baggage which can add additional fees per ticket on a roundtrip flight based on carrier charges. It also does not include any entrance fees or visa fees that may be charged at international airports.
Some cities may charge local taxes that can only be collected by hotel at destination. Prices were accurate at the time we posted them.With Trip Mate you can be assured that you will receive the best service possible. We handle every claim with utmost concern for you and your situation. Our claims examiners undergo extensive training and are committed to providing fast, fair and friendly service.
When you report a claim you can expect that:. Claims for individuals and family members living in the same household may be reported online together. Family members living in different households, unrelated individuals or traveling companions must report their claims separately.
You can review the status of your claim and claims of family members living in the same household. In order to review the status of your claim s online you will need the following information:. Required Documentation. Below is a list of documents that may be required when filing a claim.
These are general requirements and documentation may vary depending upon the plan you have purchased. With your claim form, you will receive a specific listing of required documents relative to your plan. Payment Information — a copy of your trip itinerary and copies of all invoices, credit card statements and cleared checks evidencing your payment for the trip. Cause of Your Trip Cancellation — any documentation substantiating the reason you canceled your trip i. Refund Information — original unused non-refundable tickets; copies of invoices, credit card statements or other written documentation substantiating the non-refundable costs for your substantiating the non-refundable costs for your air, land or cruise travel arrangements retain originals for your records.
Expense Reimbursement — any documentation of additional expenses for which you are requesting reimbursement, such as: tickets, receipts, and bills retain originals for your records. Cause of Your Trip Interruption — any documentation substantiating the reason you interrupted your trip i.
Cause of Your Travel Delay or Missed Connection — any documentation substantiating the reason for your delay or missed connection i. Other Insurance or Benefits — a copy of an Explanation of Benefits Statement or other evidence of payment, denial of benefits, or claim status retain originals for your records from your primary health insurance provider.
FOR U. If loss or damage to your property occurred while in the care of a responsible party i. If your property is lost, stolen or damaged while in your possession, you must provide us with evidence of the loss.Dear Revdex. For multiple room reservations, we may use or more suppliersIn those cases, each supplier may apply different change penalties for the same property. Note that, depending on the season, some hotel reservations may not be changeable at all fairs, conventions, special events, Holidays, New years, Christmas, etc.
Changes while traveling are permittedHowever, passengers must agree to the new price IN WRITING by e-mail before we process any hotel changes We suggest you open a free online email account to ease our requirement of having your email approval while abroadWe do NOT accept approvals on the phoneAny refunds and penalties resulting to the change will not be known to us for at least three business days by the supplierTherefore, we will not be able to apply any monies towards your changes.
Applications for refunds, if permitted, must be made in writing within days of your scheduled return and must be accompanied by appropriate documentation evidencing amounts to be refunded. In certain situations, refunds cannot be issued until receiving appropriate verification and approval from our vendors, this process can be lengthyA resolution can sometimes take between and daysWe will not refund any money due to passengers arriving late for check-inPassengers should plan to check in hours prior international flight times and hours prior regional flight times.
We will not refund monies for dissatisfaction with the conditions of a property, its rooms, facilities or services Please take note that the lower the price, the lower the quality. We will not refund monies for train tickets that have been lost, stolen or left at homeYou must have physical tickets in your possessions to board trains in Europe. Rent-a-cars have a minimum stay requirement of daysYou may use less than the days but we cannot refund the difference upon return from your trip.
Please check other sites as follows that show as star property: [redacted] Thank you for letting us respond to the complaint Best regards, Danielle DeOrio Solar Tours. We booked through this company for the first time in JanuaryWe did a custom trip to GreeceAll transactions went very smoothlyI made sure to chat with the customer service agents and did my homework on hotels and cities first before booking and nothing went wrongFrom flights to car to hotels, everything was perfect to make this trip the BEST I've ever taken.
Dear BBB, We are very sorry that the client felt we did not act on our part. The agents did their job. We would love to give the client the money back but again the supplier is charging us for this airfare.
We would love for this client to use our services again and have no problem giving them this amount toward future travel. They are not willing to accept this compensation at this time. IF they change their mind and would like this amount applied toward a future trip we certainly will do so. We consider this case closed at this time as the client is not willing to accept our offer.
If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:As I have told Solar Tours many times, [redacted] is NOT my trip insurance company. It is the trip insurance company of my travel companion.Years in Business: Overview of BBB Ratings. Average of Customer Reviews. Want a quote from this business? Need to file a complaint? BBB is here to help.
What do you think? Share your review. Hyesoo Y. Read More. BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time.
As a matter of policy, BBB does not endorse any product, service or business. BBB reports on known marketplace practices. Additional business information. Additional Information: Travel Packages A travel package is a prearranged vacation. Usually, these packages are assembled by an independent tour operator and are sold through travel agents. Purchasing a travel package has the advantage of convenience and, in many cases, value. Paying attention to the following can help you choose wisely: Small Print or Asterisks: Make s….
Leave a Review. View all 1 photos. Business Details. Fax Numbers Primary Fax. Phone Numbers Other Phone. Email Addresses Email this Business Sales. Read More Business Details.Why is it important that I give my name as it appears on my passport when booking air?
Full refund with Tripmasters and Allianz
Due to increased travel security around the world, it is now more important than ever that your airline ticket match your first and last name exactly as it reads on your passport. Additionally, any changes to your air booking, which include spelling, could be subject to a change fee, penalties or cancellation. The Transportation Security Administration TSA requires full name as it appears on a government-issued ID that passenger will be traveling withdate of birth and gender for all passengers.
When will I be able to select my seats if I was unable to reserve during the booking process? We do have a seat reservation department that is dedicated to assigning the best available seats for your flight. Unfortunately, each airline has its own set of guidelines for reserving seats.Cancellation policy of Indian Railways - railway ticket cancellation charges - IRCTC refund status
We will reach out to you with what we can do. Once confirmed, are airlines seats always guaranteed? In most cases, seat assignments are firm.
However, airlines may sometimes re-assign seats for operational reasons. This often happens at the last moment, is controlled by airline staff, and Tripmasters is not notified. Passengers are encouraged to reconfirm their seat assignments and any other special requests directly with their airline prior to departure. If I provide my frequent flier miles on airfares purchased through Tripmasters. Will they be applied?
Tripmasters will be more than happy to pass on your frequent flier numbers to the airline. However, some discounted or promotional fares may not be eligible for mileage accrual. We also encourage you to offer these numbers upon check-in.
An Honest Review of Tripmasters.com
How do I make a special request for meals, wheelchair or assistance on my flight? During the booking process, you are able to notate any special request. There is a field for this, beneath where you input your payment information.